Technology

Democratic lawmakers want FTC to investigate controversial identity firm ID.me

Igor Bonifacic

A group of Democratic lawmakers led by Senator Ron Wyden of Oregon is calling on the Federal Trade Commission to ID.me, the controversial identification company best known for its work with the Internal Revenue Service. In a addressed to , the group suggests the firm misled the American public about the capabilities of its facial recognition technology.

Specifically, lawmakers point to a ID.me made at the start of the year. After CEO Blake Hall said the company did not use one-to-many facial recognition, an approach that involves matching images against those in a database, ID.me backtracked on those claims. It clarified it uses a “specific” one-to-many check during user enrollment to prevent identity theft.

Following that statement, the IRS began to distance itself from ID.me, it would reconsider its use of the platform in late January. It subsequently began allowing taxpayers to authenticate their identity . But as the letter points out, many state and federal agencies continue to require Americans to submit photos and documents to ID.me before they can access vital services, including unemployment insurance.

“Americans have particular reason to be concerned about the difference between these two types of facial recognition,” the senators write of ID.me’s turnaround, noting a one-to-many approach inevitably means millions of people will have their photographs “endlessly” accessed. “Not only does this violate individuals’ privacy, but the inevitable false matches associated with one-to-many recognition can result in applicants being wrongly denied desperately-needed services for weeks or even months as they try to get their case reviewed.”

In making the statements it did, the group is asking the FTC to determine whether ID.me committed “deceptive and unfair business practices.” The company already faces an investigation from the House Oversight and Reform Committee. In a statement it shared with , ID.me declined to comment on the…

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