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Passport seekers face heartbreak, hop provinces as government promises help is on the way

Passport seekers face heartbreak, hop provinces as government promises help is on the way

Aly Michalsky was supposed to be on a plane Thursday en route to her dream vacation, a two-and-a-half week tour of Thailand with a friend.

Instead, the teen was sitting at home in Montreal after she couldn’t get her passport in time, despite applying for it 12 weeks ago. She’s one of many Canadians who’ve had to postpone or cancel travel plans in recent months amid massive backlogs at passport offices across the country.

“It was something that I saved up for, for over two years,” Michalsky, 19, told CBC News Network about the non-refundable tour she booked with a friend.

Christine Paliotti, Michalsky’s mother, said she started the process of applying for her daughter’s passport on March 17 and it was supposed to be mailed by May 3. When it didn’t arrive, that was the beginning of a slog of phone calls — where there could be 200 to 300 people already in the queue, Paliotti said — waiting, being told they needed a transfer, and more waiting.

They even got their local MP involved, who Paliotti said put in calls “almost every day” for them.

Aly Michalsky, right, and her mother, Christine Paliotti, tried everything they could to get Michalsky a passport before her dream vacation Thursday. She was forced to cancel her non-refundable trip to Thailand when she couldn’t get the travel document on time. (CBC News)

Their efforts were in vain. On Wednesday, they headed to the Laval passport office in a last-ditch effort, but Michalsky said that after four or five hours, they were told there would be no appointments. That was when she realized she wouldn’t be able to go. 

Paliotti said the trip itself cost over $4,000, but she estimated that total costs, including pre-travel vaccinations and shopping, were at least $5,000.

“I worked very hard for my money and I took the first opportunity I had to do something I’ve always wanted to do,” said Michalsky. “It’s just devastating to have to tell my friend that I couldn’t go with her.”

Triage system

The federal government has attributed the lines snaking around passport offices across the country, including in Vancouver and London, Ont., to an “unprecedented surge” in applications as travel opens up again after two years of pandemic restrictions.

People camp overnight in line outside a Service Canada passport office in Vancouver on Wednesday. Long lines and wait times are the result of a massive backlog of applications at passport offices across the country. (Darryl Dyck/The Canadian Press)

The sheer…

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