MENLO PARK, Calif. — A quasi-independent review board has ruled that Facebook parent company Meta should overturn two decisions it made this fall to remove posts “informing the world about human suffering on both sides” of the Israel-Hamas war.
In both cases, Meta ended up reinstating the posts — one showing Palestinian casualties and the other, an Israeli hostage — on its own, although it added warning screens to both due to violent content. This means the company isn’t obligated to do anything about the board’s decision.
That said, the board also said it disagrees with Meta’s decision to bar the posts in question from being recommended by Facebook and Instagram, “even in cases where it had determined posts intended to raise awareness.” And it said Meta’s use of automated tools to remove “potentially harmful” content increased the likelihood of taking down “valuable posts” that not only raise awareness about the conflict but may contain evidence of human rights violations. It urged the company to preserve such content.
The Oversight Board, established three years ago by Meta, issued its decisions Tuesday in what it said was its first expedited ruling — taking 12 days rather than the usual 90.
In one case, the board said, Instagram removed a video showing what appears to be the aftermath of a strike on or near Al-Shifa Hospital in Gaza City. The post shows Palestinians, including children, injured or killed. Meta’s automated systems removed the post saying it violated its rules against violent and graphic content. While Meta eventually reversed its decision, the board said, it placed a warning screen on the post and demoted it, which means it was not recommended to users and fewer people saw it. The board said it disagrees with the decision to demote the video.
The other case concerns video posted to Facebook of an Israeli woman begging her kidnappers not to kill her as she is taken hostage during the Hamas raids on Israel on Oct. 7.
Users appealed Meta’s decision to remove the posts and the cases went to the Oversight Board. The board said it saw an almost three-fold increase in the daily average of appeals marked by users as related to the Middle East and North Africa region in the weeks following Oct. 7.
Meta said it welcomes the board’s decision.
“Both expression and safety are important to us and the people who use our services. The board overturned Meta’s original decision to take this content down but approved of the…
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