Calling 911 is meant to save lives. But the emergency service, and others like it, are also viewed as ripe targets for criminally minded cyber-attackers, according to a new federal assessment – and any vulnerability in those critical networks can expose victims to a multitude of dangerous ripple effects.
The analysis, compiled by the Department of Homeland Security (DHS) and obtained by ABC News, outlines concerns that the Emergency Service Sector can be exploited and mined for sensitive data, in turn hampering medical and law enforcement services and posing an ongoing threat to personal information and public safety.
“Cybercriminal exploitation of data stolen during ransomware attacks against the Emergency Service Sector (ESS) likely poses a persistent criminal threat due to the exposure and availability of victims’ personal information,” according to the April 10 bulletin.
Ransomware attacks have “disrupted the networks of police department and 911 call center operations,” the bulletin continued, putting computer-aided dispatching services out of commission and forcing emergency services “to revert to manual dispatching to sustain their operations.”
Once stolen, potentially sensitive personal information and police records can be leaked, sold or otherwise used by the attackers “to facilitate additional crimes — including extortion, identity theft, and swatting,” the DHS bulletin said.
A dispatcher with Anne Arundel County Fire Department answers a 911 emergency call from their department dispatch center, April 14, 2020, in Glen Burnie, Md.
Alex Edelman/AFP via Getty Images, FILE
“Whereas cyberattacks were once considered to be a technology issue, today they’re considered a threat to the very operations of law enforcement and other public safety agencies,” said John Cohen, the former intelligence chief at the Department of Homeland Security, now an ABC News contributor.
“Imagine the impact on local public safety if jail management systems were inoperable because of a cyberattack, that police communication capabilities were disrupted, that the public was unable to contact local police in an emergency, that detectives and investigators were unable to access sensitive case data,” Cohen added. “If a foreign terrorist group, or a nation state, can tie up law enforcement responses by targeting their 911 call center, or police departments can’t gain access to investigative or other important information – that will hamper their…
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