US consumer watchdog finds that school lunch fees are taking a toll on parents

NEW YORK — Single mother Rebecca Wood, 45, was already dealing with high medical bills in 2020 when she noticed she was being charged a $2.49 “program fee” each time she loaded money onto her daughter’s school lunch account.

As more schools turn to cashless payment systems, more districts have contracted with processing companies that charge as much as $3.25 or 4% to 5% per transaction, according to a new report from the Consumer Financial Protection Bureau. The report found that though legally schools must offer a fee-free option to pay by cash or check, there’s rarely transparency around it.

“It wouldn’t have been a big deal if I had hundreds of dollars to dump into her account at the beginning of the year,” Wood said. “I didn’t. I was paying as I went, which meant I was paying a fee every time. The $2.50 transaction fee was the price of a lunch. So I’d pay for six lunches, but only get five.”

The U.S. Department of Agriculture, which oversees the federal policy on fee-free school lunch, has mandated that districts inform families of their options since 2017, but even when parents are aware, having to pay by cash or check to avoid fees can be burdensome.

“It’s just massively inconvenient,” said Joanna Roa, 43, who works at Clemson University in South Carolina as a library specialist and has two school-aged children.

Roa said that when her son was in first grade and she saw the $3.25-per-transaction fee for lunch account transactions, she and her husband decided to send him to school with packed lunches instead.

“A dollar here and there, I expected,” she said. “But $3.25 per transaction, especially here in rural South Carolina where the cost of living is a lot lower — as are the salaries — is a lot.”

Roa said packing lunch for two kids every day, for two working parents, was an increased burden of time and effort. For the past two years, thanks to surplus funds, her school district has been providing free lunches in school, which has changed the equation, but Roa said that could end at any point.

In its review of the 300 largest public school districts in the U.S., the CFPB found that 87% of sampled districts contract with payment processors.

Within those districts, the companies charge an average of $2.37 or 4.4% of the total transaction, each time money is added to a child’s account. For families with lower incomes who can’t afford to load large sums in one go, those fees can hit weekly or even more frequently,…